1. Submit
Contact us at +251954919797, on WhatsApp, by email (albasma653@gmail.com) or in person at our office.
2. Acknowledge
We acknowledge every complaint within 2 working days and assign a responsible officer.
3. Investigate
We review the facts with the worker, employer and partner agency, protecting the complainant from retaliation.
4. Resolve
We aim to resolve complaints within 15 working days and inform you of the outcome in writing.
5. Escalate
If unsatisfied, you may escalate to the Ministry of Labor and Skills or the Ethiopian embassy in the destination country.